Quatela Center for Hair Restoration
973 East Avenue
Rochester, NY 14607
Phone: (585) 244-0323
Monday–Friday: 8:30 a.m.–5 p.m.
If you’re searching for the best hair loss and hair growth solutions, reading patient reviews can help you determine which provider to choose. Below, read real hair restoration reviews written by our Rochester, New York, patients and learn what you can expect when you choose Quatela Center for Hair Restoration. Then, call us at (585) 244-0323 or request a consultation online with one of our hair replacement experts to get started.
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Featured Reviews
I was contemplating some type of hair restoration for a year. I researched the different types, both non-surgical and surgical (FUE, DHI, FUT, LLLT, Medicinal etc). When I decided that FUE would be my preferred option, I looked into traveling to Turkey, using the 1 provider in my small city, going to a large metropolitan city or utilizing a center which performs hair restoration frequently and has many positive reviews. I came across Quatela Center in Rochester NY. I have spoken with other centers (some would not answer questions until I paid and made an appointment with the provider. Some would not discuss an approximate cost (I know it can vary widely). When I spoke to Sue, my first contact from Quatela, she was friendly, informative, open and discussed the general process at length with no pressure. I felt like part of the team from the first phone call. The process from the beginning was smooth, client centered and professional. The Hair Team Manager, Stacie, was outstanding! Dr. Lee was down to earth, understanding and experienced. The procedure was explained in detail. Stacie assisted coordinating all of the pre-procedural requirements. She even completed the EKG when I had difficulty obtaining one. Upon arrival to Rochester, I had inadvertently chosen accommodations, which were substandard. When Quatela casually asked about it, they proceeded to arrange a high-quality hotel at no additional charge! I knew I was in for a pleasant experience. The next morning arriving early, Stacie and her team met me to initiate the procedure. Dr. Lee outlined the plan. The team worked like a well-oiled machine (Dr. Lee, Stacie, Moo, Maria, Latoya). They worked consistently, diligently and timely. The vibe that they enjoyed what they do and respect one another was evident. They were consistently asking me about comfort every step of the way. The most uncomfortable time was the injections for the nerve blocks, otherwise i felt pressure, but minimal pain. We listened to music and the time went by quickly, from preparing the donor hair to implanting. I was impressed at the way this Quatela team worked together. The facility was impressive and clean. The aftercare instructions were detailed. I had very little pain during or after. I am so pleased with the outcome, and it has only been 1-week status post procedure. I am very thankful I didn't travel overseas or go to a larger metropolitan city. Quatela was the perfect fit for me. Quatela obviously excels at what they do best. If anyone is contemplating utilizing Quatela, you will not be disappointed in the care you receive as they are exceedingly client centered and focused at delivering high-quality care. Thank you to the Quatela Center for Hair Restoration team who made me feel seen, heard and respected throughout this journey. I highly recommend this hair restoration team; Hats off to them! A++
Business Owner replied on Jun 29, 2026:
Thank you so much for taking the time to share this. What a thorough, thoughtful account of your experience from start to finish. We are so glad that your first conversation with Sue set the right tone, and that Stacie and the entire hair team made you feel prepared, supported, and genuinely cared for every step of the way. Dr. Lee and the team take great pride in making sure each person understands the process fully before, during, and after the procedure. It means a lot to hear that came through so clearly. We are especially glad everything came together for you on the day of your visit, and that the experience felt as smooth and comfortable as our team works hard to make it. The dedication and teamwork you noticed is something we are really proud of here. We appreciate you choosing the Quatela Center for Hair Restoration, and we look forward to supporting you as things continue to progress. Wishing you all the best on your results journey!
My hairline looks as good now as it did in my 20’s. This place is Professional and super impressive. The entire process enjoyable and comfortable. Would highly recommend and actually have.
Business Owner replied on Feb 18, 2026:
Thank you so much for this wonderful review! We love hearing that your experience at the Quatela Center for Hair Restoration was both impressive and comfortable from start to finish — that's exactly the standard we hold ourselves to. Word-of-mouth recommendations mean the world to us and speak volumes. We're grateful for your trust and continued support!
[Reviewer chose not to leave a comment.]
Business Owner replied on Jun 17, 2025:
Thank you for your review!
First off I'd like to say how grateful I am for finding this center. It has brought me to a new level of appreciation for the people who care about what they do. This is a first class, professional organization that is the best in their field. I traveled a long distance to get there and it was well worth the trip ! My many thanks to the doctor and all the staff !
Business Owner replied on Apr 24, 2025:
Thank you so much for your review! Your kind words about our center and sharing your experience mean a lot to us. Thank you!
Phenomenal from start to finish. Personable yet professional with no detail overlooked. I highly recommend.
Business Owner replied on Mar 27, 2025:
Thank you so much for your review! We greatly appreciate your recommendation!
Exceptional Skills + Understanding Great Plastic Surgeon My experiences with Dr. Montague for the last few years have been excellent. The steps to slow down facial aging involves listening, examining, discussions and recommendations. I am always heard and valued as a patient. He is methodical with injectables and utilizes the right products for best outcomes. Most recently he did a MOHS surgery closure and I can't find the scar! We recently arrived at a plan that will refresh my 70+ facial features and I can't wait for the planned event. I always leave the office with knowledge and confidence in my decisions. My experiences with Dr. Montague for the last few years have been excellent. The steps to slow down facial aging involves listening, examining, discussions and recommendations. I am always heard and valued as a patient. He is methodical with injectables and utilizes the right products for best outcomes. Most recently he did a MOHS surgery closure and I can't find the scar! We recently a...
Perfection - deep plane lift, a lower eyelid blepharoplasty and a skin resurfacing procedure on me. Dr Montague is an amazing plastic surgeon. He performed a deep plane lift, a lower eyelid blepharoplasty and a skin resurfacing procedure on me. I am extremely satisfied with the outcome and would be happy to discuss my experience regarding the practice and Dr Montague's skills. I drove from Buffalo to seek him out and it was worth the distance. I cannot begin to describe my satisfaction with the outcome. Dr Montague is an amazing plastic surgeon. He performed a deep plane lift, a lower eyelid blepharoplasty and a skin resurfacing procedure on me. I am extremely satisfied with the outcome and would be happy to discuss my experience regarding the practice and Dr Montague's skills. I drove from Buffalo to seek him out and it was worth the distance. I cannot begin to describe my satisfaction w...
Life changing - I would never consider going anywhere else I had a neck lift on May 1st. I reviewed Dr. Quatela extensively, because let's face it, your face is the first thing people see. The staff was phenomenal. Dr. Q is soft spoken, sweet, and he KNOWS what he's doing. I would never consider going anywhere else. I look in the mirror now, and I'm happy and grateful. It changed my life!
Life changing - I would never consider going anywhere else I had a neck lift on May 1st. I reviewed Dr. Quatela extensively, because let's face it, your face is the first thing people see. The staff was phenomenal. Dr. Q is soft spoken, sweet, and he KNOWS what he's doing. I would never consider going anywhere else. I look in the mirror now, and I'm happy and grateful. It changed my life! I had a neck lift on May 1st. I reviewed Dr. Quatela extensively, because let's face it, your face is the first thing people see. The staff was phenomenal. Dr. Q is soft spoken, sweet, and he KNOWS what he's doing. I would never consider going anywhere else. I look in the mirror now, and I'm happy and grateful. It changed my life!
Fantastic result - I feel so much better now Dr Quatela was amazing, kind, thorough and overall excellent at what he does. I wouldn't let anyone touch my eyes but Dr Quatela and his team . His reputation is stellar and I also have friends who are prior clients / patients who also had great results. I no longer look as tired. I inherited the hooded eyes from my mom and I feel so much better now.